TERMS AND CONDITIONS

TERMS AND CONDITIONS

Please review the following terms and condition regarding your booking. 

Deposit:  A nonrefundable deposit is due at time of booking.

Baggage Fees:  Please contact your airline or refer to its website for detailed information regarding their checked baggage policies.

Travel Agent:  Colesville Travel and its independent consultants sell various travel related products on behalf of numerous transport service providers, including, but not limited to hotel, tours, airlines and rail. Colesville Travel does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions.  Colesville Travel’s obligations to you are to make travel bookings on your behalf and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. A request cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that you legal recourse is against the specific provider not Colesville Travel.

Deposits and Final Payment: Colesville Travel accepts the following credit cards: VISA and MASTERCARD, as valid forms of payment for bookings.

Bookings made 45 days or more prior to departure require a next day deposit. If the booking is made within 45 days of departure a deposit is required the day of reservation. Bookings made using published airfares require immediate deposit. The deposit amount will be determined by the hotel, airfare and insurance selected.

If payment is being made for a deposit or final payment on the due date, credit card is the only acceptable form of payment. If a booking is made using published air, credit card is the only acceptable form of payment. Your credit card will be charged under the name of the tour company being used.  For example, “GOGO TOURS”

If paying by check, the check will be accepted and must be cleared within ten (10) days. You may post payment online or send check to Colesville Travel, P.O. Box 4844, Silver Spring, MD 20914.  Please write your reference number or trip name on the agency check to ensure that the payment will be applied to the correct booking. Please note all payments must be received by Colesville Travel in order for documents to be finalized and released.

Credit Card Transactions: If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against Colesville Travel and in the event that payment has been made to Colesville Travel by credit card, you agree that you will not seek to charge back your payment to Colesville Travel.  If Colesville Travel incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by you or your client’s credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to Colesville Travel via money order or cash immediately.

Important Conditions: Prices are subject to increase prior to the time you make full payment. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. By accepting these terms and conditions you expressly acknowledge your acceptance of these conditions (i.e. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) .

Cancellation: Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge. Once deposited, we may charge a cancellation penalty of $100 per adult. Cancellation penalties may differ special events, hotels and tour packages.

Once a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received. Cancellation penalties apply to packages and/or services.  Package penalties include airfare, except when Instant Purchase Airfare is purchased.  A nonrefundable deposit is due at time of reservation.  Partial deposits are refundable only if Colesville Travel is able to cancel the booking with no or minimal penalty.  All deposits are non-refundable 60 days prior to departure or when final payment is due, whatever comes first.  Instant Purchase Airfares are always subject to 100% penalty. 

Travel Insurance: We strongly recommend travel insurance to safeguard you against cancellation charges and additional expenses that you may incur before and after the departure of your trip. 

Refunds for Unused Services: Unused hotel nights are refundable only if they cover a minimum of two consecutive nights and only to the extent that we receive a refund from the hotels, after cancellation charges are levied by the hotel, if any. Unused transfers and/or sightseeing tours included in the basic tours will only be refunded to the extent that we receive a refund from the supplier. To get a prompt refund for unused services, you must submit a written note from the hotel or other operator that services were unused and are refundable. A copy of the checkout bill will help to expedite the processing of any refund due, if applicable. If no proof is furnished, a refund may be made pending an investigation, which may take up to three months.  All refund claims must be submitted in writing to Colesville Travel.

Responsibility: We always do our best to make sure your travel arrangements are satisfactory. However, Colesville Travel and its independent consultants do not own or operate any entity which provides goods and services for your travel including without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated to Colesville Travel.

Liability: Colesville Travel is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, Colesville Travel is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. If due to weather, flight schedules or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner’s risk. You specifically agree that Colesville Travel is not liable for any consequential loss or damage.

Passports: All individuals departing from the United States of America must be in possession of a valid passport. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. A government issued ID is required for travel within the USA.

Travel Documents: Travel documents including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking.

Flight Confirmation: We strongly suggest that you reconfirm exact flight times with the carrier prior to departure. Air travelers are required to check in at least 2 hours prior to departure time for domestic flights and 3 hours for international flights and must report to the gate at least 30 minutes prior to departure time. Failure to comply may result in the loss of the seat to another passenger.

Health and Special Requirements: It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please advise of any special requirements you may have, for example, special meals, medical requirements and so on. Po

Cancellation Policy

Up to 121 days prior to departure:  Initial deposit
120 to 91 days prior to departure: 25% of cost
90 to 60 days prior to departure: 50% of cost
60 to 2 days prior to departure: 100% of cost

Instant Purchase Airfare or Packages
Instant Purchase Airfare: 100% of airfare
Instant Purchase Package: 100% of package

Special Events & Products
Deposit, Final Payment, and Cancellation penalties may differ for special events, select hotels and tour packages and will be advised at time of booking on your invoice.

Instant Purchase Airfare or Packages
Instant Purchase Airfare: 100% of airfare
Instant Purchase Package: 100% of package

Special Events & Products
Deposit, Final Payment, and Cancellation penalties may differ for special events, select hotels and tour packages and will be advised at time of booking on your invoice.
Updated 12/13/16

 

 

 

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